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Frequently Asked Questions
1. Are there special considerations of which I need to
be aware because I am making my first visit to Freiberg
Orthopaedics?
Yes. Please be prepared to do the following:
• Arrive 15 to 20 minutes before your
appointment time so that
you can fill out necessary forms - or go to
PATIENT FORMS, print
these and bring with you to appointment.
• Bring your insurance card.
• Bring any copies of medical records and x-rays if you have had
previous treatment for the injury for which you have an
appointment.
• Bring all of the required referral forms because your
registration will take less time.
2. How can I contact your office?
Please call us 24 hours a day at 513-221-5500 or 1-800-826-6376.
Our staff is available to help you during our normal business
hours – 8 A.M. to 5 P.M.
Our physicians see patients during the same hours. We have three
locations at which you can be seen. Click on “Locations of Our
Offices”.
3. How do I schedule an appointment?
Call us at one of the above numbers from 8:00 A.M. to 4:45 P.M.
Monday through Friday. Before you call to make an appointment,
please do the following:
• Be prepared to describe your injury/medical concern as exactly
as you can to our appointment personnel so that they can
schedule you with one of our physicians who has the specialty
training to best treat you.
• Check with your insurance carrier to make sure that Freiberg
is in its network of approved providers.
• Obtain all of the referrals which your insurance carrier
requires.
4. How far in advance should I make an appointment?
One of our physicians, typically, will see an emergency within
24 hours. The appointment availability of specific physicians
varies. If you are willing to see whichever of our physicians is
available and be willing to travel to any of our three offices,
we generally can schedule an appointment within 24 hours.
5. Which physicians see patients at Kenwood? Mt. Airy?
Western Hills?
Kenwood – Dr. Roth, Dr. Greenfield, Dr. Reinhart, Dr.
Jolson, Dr. Swank, Dr. Shaftel,
Dr. Craig Willis, Dr. James Willis and Dr. Zeff
Mt. Airy – Dr. Florez, Dr. James Willis, Dr. Roth, Dr. Choudhury,
Dr. Jolson and Dr. Craig Willis
Western Hills – Dr. Shaftel, Dr. Choudhury, Dr.
James Willis, Dr. Reinhart, Dr. Greenfield and Dr. Craig Willis
6. What should I do if find it necessary to cancel an
appointment?
Please cancel an appointment at least 24 hours in advance.
7. What should I do if I have a question which I would
like my physician to answer?
Call our office at 513-221-5500 or 1-800-826-6376. Leave a
message with our operator during regular business hours. Your
physician or the appropriate
staff member will return your call as quickly as possible with
an answer.
8. When are co-payments due?
Co-payments are due the day of your appointment
9. Am I responsible for charges not covered by my
health plan?
Yes. Any charges which your insurance carrier or your secondary
insurance carrier(s) will not pay are your responsibility. If
you have a workers’ compensation claim, you are responsible for
all of the charges for which the BWC or your insurance carrier
will not pay.
10. Whom do I call if I have questions regarding my
bill/insurance claim?
Call us at 513-221-5500 or 1-800-826-6376. Ask to speak to our
Billing Department.
11. Whom do I call if I have questions about the status
of my workers’ compensation claim?
Call us at 513-221-5500 or 1-800-826-6376. Ask to speak to one
of the workers’ compensation specialists in our Billing
Department.
12. How do I contact my physician if I have a medical
emergency which occurs after normal office hours?
Call 513-221-5500 or 1-800-826-6376. One of our physicians is
always on-call.
13. Is there a wheelchair available at each of your
offices?
There is a wheelchair available at each of our clinical offices.
There is none available at our business office.
14. Do you see patients of all ages?
Yes. We have specialists in every age group.
15. Are you accepting new patients?
Yes. We always accept new patients.
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